Terms and Conditions

IMPORTANT – READ THESE TERMS CAREFULLY BEFORE USING OUR PRODUCTS OR SERVICES. BY PURCHASING OR USING ANY PRODUCTS, SOFTWARE, SCRIPTS OR SERVICES YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT, THAT YOU UNDERSTAND IT, AND THAT YOU AGREE TO BE BOUND BY ITS TERMS. YOU BEAR ALL RISK OF DATA LOSS ASSOCIATED WITH IT. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT, DO NOT DOWNLOAD OR INSTALL OR USE OUR PRODUCTS OR SERVICES.

INTRODUCTION
Welcome to hibazar.com what is an online multi-vendor marketplace and these are the terms and conditions governing your access and use of hibazar.com along with its related sub-domains, sites, mobile app and services. By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. These Terms of Service apply to all users of the website including, but not limited to, users who are browsers, vendors, customers, merchants, affiliations, and or contributors of content. This Site is owned and operated by Ki Bazar (Trade License Number: 1500).
The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

YOUR ACCOUNT
To access certain services offered by the platform, you have to create an account with us. Provide personal information to complete the creation of an account. Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

ORDER
All orders are subject to availability of stock. If there is any problem with stock, then the order can be cancelled at any time, irrespective of any duration. KiBazar.com officials will inform customer as soon as possible, if the product(s) and services ordered are not available. If not, then the Customer Care will offer similar alternatives. In case of any discount, voucher or offer, double benefits cannot be availed.
As part of visiting and/or purchasing anything from KiBazar, customers warrant to agree to understand that, due to the nature of the business, availability may change even after an order has been placed. In an event where the product is no longer available, the Customer Care will offer alternatives or the option to cancel the order wholly.
Product information, features and prices are provided by the supplier/merchant/vendor at KiBazar. We are determined to provide the most accurate feature and pricing information on the website to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

PRICING, AVAILABILITY AND ORDER PROCESSING
All prices are listed in Bangladeshi Taka (BDT) and are inclusive of VAT and are listed on the Site by the seller that is selling the product or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your basket and the time you purchase it. We do not offer price matching for any items sold by any seller on our Site or other websites.


We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply. Please note that KiBazar posses 100{a2c766242f76d53c646c56983ba0586cf3fc869cf909d355e140d2413b8073a4} right on the refund amount. Usually refund amount is calculated based on the customer paid price after deducting any sort of discount and shipping fee.

We list availability information for products listed on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or SMS if any products you order turn out to be unavailable.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.

Refund Voucher
Refund voucher can be redeemed on our Website, as full or part payment of products from our Website within the given timeline.
Refund voucher cannot be used from different account.
Vouchers are not replaceable if expired.
Refund Voucher code can be applied only once. The residual amount of the Refund Voucher after applying it once, if any, will not be refunded and cannot be used for next purchases even if the value of order is smaller than remaining voucher value.

Promotional Vouchers

Each issued promotional voucher (App voucher and new customer voucher) will be valid for use by a customer only once. Multiple usages changing the identity is illegal.
Both promotional voucher and cart rule discount may not be added at the same time.
Promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
Promotional voucher may not be valid during sale or in conjunction with any special promotion.
Voucher will work only if minimum purchase amount and other conditions are met.
KiBazar reserves the right to vary or terminate the operation of any voucher at any time without notice.
KiBazar shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.
Vouchers are not replaceable if expired.
No promotional offer can be made for baby nutrition products.

Reward Vouchers

Customers who have already been listed in KiBazar for fraudulent activities will not be eligible to avail any voucher and will not be eligible to participate in any campaign.
A customer shall not operate more than one account in a single device.

Promotional Items
One customer will be able to purchase one 11tk deal and mystery box during the promotional period.

Security and Fraud
When you use a voucher, you warrant to KiBazar that you are the duly authorized recipient of the voucher and that you are using it in good faith.
If you redeem, attempt to redeem or encourage the redemption of voucher to obtain discounts to which you are not entitled you may be committing a civil or criminal offence
If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. KiBazar reserves the right to take any further action it deems appropriate in such instances

AVAILABILITY OF THE SITE
We will do our utmost to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

PLATFORM FOR COMMUNICATION
You agree, understand and acknowledge that the Site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Site or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the Site shall be a strictly bipartite contract between you and the sellers on our Site while the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our Site. If you choose a payment method ‘Direct contact’ then the contract of payment shall be strictly a bipartite contract between you and the vendor of the Site. Do it at your own risk and we will not be liable for any misconduct/fault/fraud of your money transections and product delivery and you agree that you will have no claim against us in respect of any misconduct/fault/fraud. You may complain with legal evidences against that particular vendor at complain@hibazar.com and we will take necessary step against him from our end.

YOUR CONDUCT
You must not use the website in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. You must not engage in activities that could harm or potentially harm the Site, its employees, officers, representatives, stakeholders or any other party directly or indirectly associated with the Site or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the Site for lawful purposes only. You are strictly prohibited from using the Site

 for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
 to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”.
 Use the Site for illegal purposes.
 to cause annoyance, inconvenience or needless anxiety.
 for any other purposes that is other than what is intended by us.

YOUR SUBMISSION
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.

CLAIMS AGAINST
We list thousands of products for sale offered by numerous sellers on the Site and host multiple comments on listings, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a “claim, review and takedown” basis.
OBJECTIONABLE CONTENT
If you believe that any content on the Site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (” objectionable content “), please notify us immediately by following by writing to us on complain@hibazar.com.

INTELLECTUAL PROPERTY
We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at complain@hibazar.com and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide as many relevant details of the claim including name of infringing party, instances of infringement, proof of infringement amongst other. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.
MANUFACTURING LIC.

We also respect a manufacturer’s right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice, nor share private information as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.

Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of objectionable content party, instances of objection, proof of objection amongst other. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.

TRADEMARKS AND COPYRIGHTS
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Bangladeshi copyright laws and international conventions. All rights are reserved.